FAQ
Q: How long do your candles burn?
A: The burn time of our candles varies depending on the size and type of the candle. On average, our standard-sized (7oz) candles have a burn time of approximately 40-50 hours. However, factors such as draft, wick trimming, and proper candle care can affect the burn time. We recommend following our candle care instructions to maximize the longevity of your candles.
Q: Are your candles made with natural ingredients?
A: Yes, our candles are crafted with great care using a soy blend wax . We prioritize using high-quality, sustainable ingredients whenever possible. Additionally, our fragrances are carefully selected to ensure they meet safety standards and provide a pleasant and safe candle-burning experience.
Q: How can I ensure a clean and even burn of my candle?
A: To achieve a clean and even burn, we recommend the following tips: Trim the wick to approximately 1/4 inch before each use to prevent excessive smoke and soot. Allow the candle to burn for at least 2-3 hours during the first lighting to create an even wax pool. Avoid drafts, which can cause uneven burning. Always place the candle on a heat-resistant surface and never leave it unattended. By following these guidelines, you can enjoy a longer-lasting and more enjoyable candle-burning experience.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. During the checkout process, you will be provided with available shipping options and associated costs based on your location. Please note that customs fees, taxes, and import duties may apply, which are the responsibility of the recipient. We recommend checking with your local customs office for more information before placing an international order.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If you receive a damaged or defective candle, please contact our customer service team within 14 days of delivery. We may request photos or additional information to process your return or exchange. Unfortunately, we cannot accept returns or exchanges for used candles due to the nature of the product. For more information, please refer to our Return and Exchange Policy on our website or reach out to our customer service team for assistance.
If you have any additional questions or concerns, please don't hesitate to contact our customer service team. We are here to assist you and provide further information about our candles, ingredients, and any other inquiries you may have.